Terms & Conditions

1. Who these terms cover

These terms apply to your use of the website linktura.pro and, together with any written proposal we issue, to services provided by Linktura Outreach Sdn. Bhd. (registered office: Level 13A, Wisma UOA II, 21 Jalan Pinang, 50450 Kuala Lumpur, Malaysia; Company Reg. No. 202401186334 (1573322-P)). By using the site or engaging our services you accept them.

2. Website use

Content on this site is provided for general information about our services. You may browse, link to and quote it with attribution. You may not scrape the site, reproduce substantial parts commercially, or attempt to interfere with its operation. We may change site content at any time without notice.

3. Services and proposals

Every engagement is defined by a written proposal setting out scope, deliverables, timeline and fees. The proposal prevails over these terms where they differ. Work begins after written acceptance and, for fixed-price projects, receipt of the agreed deposit.

4. Client responsibilities

You agree to: (a) provide accurate information about your business and offer; (b) hold the subscriptions for third-party tools used in your system, unless agreed otherwise; (c) use the systems we build only for lawful B2B outreach; and (d) respond to approval requests within a reasonable time so schedules hold.

5. Compliance in outreach

We design campaigns to comply with Malaysian law, including the PDPA 2010 and the Communications and Multimedia Act 1998, and with applicable rules of the recipient jurisdictions we are informed about. You must not instruct us to contact consumer addresses, purchased opt-in lists misrepresented as B2B data, or persons who have previously opted out. We may refuse or suspend any instruction we reasonably consider unlawful or harmful to sender reputation.

6. Results

Outbound performance depends on factors outside our control, including your offer, pricing and market. Reply-rate and meeting figures quoted on this site are historical averages, not guarantees. Where a proposal contains performance commitments, those written commitments apply exclusively.

7. Fees and payment

Fees are stated in Malaysian Ringgit unless the proposal says otherwise. Invoices are payable within 14 days. We may pause work on accounts more than 14 days overdue after written notice. Third-party tool subscriptions are billed by the vendors directly to you.

8. Intellectual property

On full payment, copy, configurations and documentation created for you become yours. Our internal methods, checklists and know-how remain ours. Each party keeps ownership of materials it brings to the engagement.

9. Confidentiality

Both parties will keep non-public information received from the other confidential and use it only for the engagement. This obligation survives termination for three years.

10. Liability

Nothing in these terms excludes liability that cannot be excluded by law. Otherwise, our total liability arising from an engagement is capped at the fees you paid us in the three months before the event giving rise to the claim, and neither party is liable for indirect or consequential loss, including lost profits or lost data.

11. Termination

Monthly plans may be ended by either party with 30 days’ written notice. Either party may terminate immediately if the other commits a material breach left unremedied for 14 days. On termination we hand over credentials and work in progress, and you pay for work performed to the termination date.

12. General

These terms are governed by the laws of Malaysia, and the courts of Kuala Lumpur have exclusive jurisdiction. If any clause is held invalid, the rest remain in force. Notices should be sent to [email protected].