Terms of service

These terms govern the detailing services Linktura Auto Spa Sdn Bhd (registration 1428592-V) supplies under the trading name Linktura Auto Spa. By booking a service you confirm you have read and accept them.

1. Booking and deposit

Same-day services (Refresh package, Snow Foam Hand Wash, single-service interior or headlamp work) do not require a deposit. Two-day and multi-day services (paint correction, ceramic coating, Armour package) require a non-refundable 30% deposit, payable on confirmation of the slot. The deposit is fully refundable if you cancel more than 48 hours before your booking. After that window we retain the deposit to cover product, schedule and bay-time reservation.

2. Walk-around and work order

At drop-off we walk around the vehicle with you, agree the scope, and write it on a work order. The work order, signed by both sides, supersedes any earlier quote. We do not start work on services that exceed what was discussed without your explicit agreement.

3. Pricing

Published prices are starting prices; final pricing is set at the walk-around once we have measured the vehicle's condition. Heavy condition (excessive tar, paint transfer, set-in stains, smoke residue, pet contamination, biological material) attracts a surcharge that is quoted in advance.

4. Payment

Balance payable on collection. We accept bank transfer, DuitNow QR, and major credit cards. Cash is accepted up to RM4,000 per transaction; amounts above that must be paid by transfer or card.

5. Time on site

We hold a courtesy parking allowance of 24 hours after the agreed pickup time. Cars left beyond that point attract a storage fee of RM35 per day, payable before release. Cars left beyond 30 days without contact will be treated under Section 21 of the Hire Purchase Act and a notice issued.

6. Warranty

Coating services come with a written warranty against loss of hydrophobic performance: three years for two-layer 9H, two years for single-layer 9H, six months for sealants. Honouring the warranty requires that the car not be put through chain-wash tunnels and that the free annual inspection slot is used. Damage caused by accident, vandalism, or third-party repaint is not covered.

7. Limit of liability

Our liability is capped at the value of the service plus the reasonable cost of remedying any direct damage we cause. We are insured up to RM350,000 per vehicle in our care. We are not liable for consequential losses, loss of use, or for damage to pre-existing defects we did not cause.

8. Photography

We take photos of work in progress for our own service log and to share with the customer. We do not publish identifying details (registration plates, owner name, VIN) on social or marketing channels without express permission, and we are happy to share or withhold any photo at your request.

9. Governing law

These terms are governed by the laws of Malaysia. Any dispute is subject to the exclusive jurisdiction of the Malaysian courts.

10. Contact

Linktura Auto Spa Sdn Bhd, Lot 19, Jalan Kemboja 7, Taman Kota Laksamana, 75200 Melaka, Malaysia. [email protected] · +60 6-282 4790.